Excellent salary and benefits including 35 days holiday and flexible working hours.
COMPANY Our client is the market leading manufacturer of nursery products in the UK and internationally and their collection consists of modern and designer products manufactured to a high quality. Their products are sold via a network of stores throughout the UK and Middle-east, Independent Retailers, National Accounts and through a direct to consumer catalogue. Due to continued success they now require exceptional Customer Care Advisors to join their friendly team.
THE JOB Reporting to one of the Customer Care Team Managers you will respond to inbound pre-sales enquiries and After Sales calls from new and existing customers and take ownership of customer queries through to resolution. You will need to ensure that the customer's query is resolved efficiently; professionally and where appropriate is escalated following the correct procedure. You will provide accurate and professional advice and information to customers regarding the full collection of the company's products and services - We will provide full Training on our product range and services.
THE PERSON You will be self-driven and people focused with a passion for providing a positive customer experience and exceeding customers' expectations. You should have a natural ability to empathise and build rapport with the customer, identifying their needs and providing relevant service solutions. Take personal responsibility for delivering a positive customer experience every time a potential customer or customer contacts the Customer Care Department.
Their culture is one of realising and rewarding potential, empowering employees to achieve. This strong belief in people, along with the strength of their brand means that they can offer challenging and varied careers throughout our company.
If you want to be considered for this exciting opportunity and work for an innovative company, click apply and attach your CV. Closing date for applications is 3rd March 2008.
If your skills and experience meet with our client's requirements, they will be given full exposure to your details. Your application will only be considered for this vacancy. HR Connexions is an employment agency and operates as an equal opportunities employer.
IMPORTANT : To apply for this job, you should not need to supply your bank or any other financial information. Never supply this sort of information to advertisers. If you see a vacancy and bank account details or money are requested, email support@tiptopjob.com.
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