United Kingdom, South East, Middlesex (Sunbury-on-Thames)
Job Salary :
£20,000 - £25,000 Depending on experience
Main Industry Sector :
Information Technology
Other Industries and Skills :
Consulting, Customer Service & Call Centre, Desktop Applications, Development, Helpdesk, Technical support
Job Description :
Position: 2nd / 3rd Line Helpdesk Analyst – Leisure Sector
Location: Sunbury on Thames, Middlesex
Salary: 20,000 - 25,000 Depending on experience
Top Brands supported by our experienced Service Desk Teams…..
Our client offers bespoke IT Support to leading brands in the hospitality, retail and leisure sectors in the UK & Europe, provided by a team of Analysts and Account Specialists with operational and systems knowledge drawn from these sectors.
They are looking for a specialised individual with extensive 2nd or 3rd line experience within a service desk / helpdesk environment to help to support their key leisure & retail clients. Exposure to databases, coding or documentation would also be invaluable in this role.
Fixing over 90% of incidents logged, this team are looking for an analytical and process driven expert who thrives on solving complex problems. You will also need a confident and clear telephone manner and proven customer service skills in a busy and pressurised workplace.
Working Hours - Rotating straight shifts, between 9am and the early hours.
We have opportunities in a variety of service teams, requiring highly technical individuals at 3rd / 4th line to customer service experts and a Call Handler.
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