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Job Posting Title: Team Leader - Business Travel
AutoReqId: 128427BR
Responsibilities:
American Express Business Travel is a global leader in business travel management, with a real focus on customer service provided to companies of all sizes around the UK.
This opportunity is available in our high performing Business Travel Centre in Croydon which provides a valuable and comprehensive travel programme management service to meet the needs of our business clients.
As a Team Leader you will be responsible for the management, development and motivation of Business Travel Consultants who provide front line support to our business clients from our inbound centre in Croydon.
Day to day activities will involve the following
• Call observation / listening and coaching of tea...
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Job Posting Title: Business Travel Team Leader
AutoReqId: 129444BR
Responsibilities:
American Express Business Travel is a global leader in business travel management, with a real focus on customer service provided to companies of all sizes around the UK.
This opportunity is available in our high performing Business Travel Centre in Newcastle which provides a valuable and comprehensive travel service to meet the needs of our business clients.
As a Team Leader you will be responsible for the management (up to 20 staff), development and motivation of Business Travel Consultants who provide front line support to our business clients from our inbound centre in Newcastle.
Day to day activities will involve the following
• Call observation / listening and coaching of team ...
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HOUSING CUSTOMER SERVICE TEAM LEADER - PETERBOROUGH
Salary: 21,000-24,000 per annum
FTC Duration: 4 Months
Location: Peterborough (PE1 2SN)
Hours: 37 Hours per week
Application closing date: Thursday 9th September 2010
Company
Our client is one of the UK's leading providers of social housing. They manage over 45,000 properties and provide affordable housing for over 120,000 residents. They operate in London, the South East, the East of England and the East Midlands.
Position
Customer Services Team leader required for busy team providing support to all areas of the business. Must be able to supervise and monitor staff team to provide responsive, excellent customer focussed service.
Example of Responsibilities
* Supervise, monitor and motivate the customer services...
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Job Posting Title: Team Leader - Corporate Services Operations
AutoReqId: 129352BR
Responsibilities:
This team leader role involves working on the dedicated Morgan Stanley Investment Bank account
American Express provide travel services to Morgan Stanley primarily from Bonhill Street as well as via three onsite offices at Canary Wharf
Currently servicing the UK business along with merging their Europe travel into Bonhill Street by the end of 2010
Working very closely with the Morgan Stanley global travel team based at Canary Wharf, and working very closely with their goals, initiatives, business objectives in relation to travel management, customer service, technology and security and in tandem with American Express objectives
Candidate must demonstrate a very proact...
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Assistant Team Leader
GBP18,000 - GBP21,000 + benefits | Doxford Park, Sunderland
Sharing the best of T-Mobile with customers is always a priority. To do that, we need to create an environment that inspires our people to give us their best too. As an Assistant Team Leader at our call centre in Sunderland, that's where you'll come in.
In what is very much a two-fold challenge, you'll split your time between frontline call handling and direct team leadership. In other words, half of your day will be spent looking after customers yourself. And the other half, training, coaching, developing and generally bringing out the best in your team. In everything you do, of course, you'll act as a role model and demonstrate the values and behaviours that set T-Mobile apart.
We'll expect yo...
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Experience of working within a busy customer service environment along with having excellent communication skills both verbally and in writing. Must be reliable and able to work unsupervised overnight. Any experience within facilities management, team leading or monitoring of alarm systems would be advantageous. Further details available.
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ECS Recruitment Group Ltd
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Job Posting Title: Team Ldr-CFS
AutoReqId: 128376BR
Responsibilities:
POSITION SUMMARY
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• As a CFS Team Leader you will encourage your team to combine their skills of providing service excellence to Cardmembers to build lasting and loyal relationships with our Customers, as well as recognising the Customer’s needs and drive the team to recommend additional American Express products and services to enhance their relationship with American Express and increase sales.
• Through your knowledge of additional American Express CFS products you will be able to effectively coach your team to position additional benefits and services to our Cardmembers whilst at the same time retaining focus on delivering on servicing commitments made to the Cardmember.
• Inspire team ...
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Job Posting Title: Nights Team - Content Expert
AutoReqId: 129692BR
Responsibilities:
This multi-functional role is critical to the success of the ICC business and will deliver 24/7 servicing. This is a Content Expert role with the potential to move into a more senior role once all 8 disciplines have been obtained - (B2B/B2C/Credit/Centurion Card/Centurion Lifestyle/New Membership/Account Security/Sales & Retention). This position is accountable for the end-to-end Customer Experience and single point of ownership for ICC Operations. The role requires multiple skill levels to retain individual and business relationships by immediately resolving complex issues.
Deliver an unmatched service offering fulfilled through multiple communication channels.
Handle any enquiry present...
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External Job
Title Customer Support Repairs Service Desk Manager
Function Marketing and Sales
Employee category Regular
AutoReqId 34119BR
Division Fuel Systems Division
Travel Required Up to 10 percent
Job Description Eatons Aerospace Business in Titchfield, Hampshire currently has an opportunity for a Customer Support Repairs Service Desk Manager. Proven experience managing customer relationships & leading a team within an international manufacturing environment is essential to this challenging role.
Primary Functions;
The Customer Support organization provides the business interface through which service excellence and long term aftermarket customer relationships are established.
Ensure all transactions are fully compliant with all relevant export compliance regulations
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Job Posting Title: Client Services Director - Global Business Partnerships
AutoReqId: 130968BR
Responsibilities:
Position Summary
The Client Services Director –GBP is a client facing and innovative leader , responsible for leading a team of 6-10 client services managers and a client portfolio volume of $500m + comprising of regional and/or global clients . This role is accountable for optimizing and enhancing services delivered to our clients through the analysis of process and performance metrics and execution of strategic account plans.
Principal Accountabilities:
a. Developing a motivated, highly focused, inspired, and engaged team of Client Service Managers, creating a culture to motivate, empower, and retain talent. 20 %
b. Directing the execution of strategic account p...
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Customer Service Representative required for leading global lighting company. Fluent German & Russian is essential. GBP10-12.50 per hour (temp to perm role) London based.
The company is a US based leader in the lighting control and energy market, with European Head offices based in London.
This company now requires a Customer Service Representative - this is a phone role dealing with customers wanting to place orders and look after shipment queries. The role will focus on the German and Russian markets, so it is absolutely essential they you are fluent in both German and Russian.
Initially this will be a temporary position, however, for the right person there is potential for the role turning into a permanent position.
Job structure / responsibilities:
Answering Calls - 20%
Dea...
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Job Posting Title: ICC Servicing Representative
AutoReqId: 130537BR
Responsibilities:
•Providing a world class service to cardmembers, through call handling on a variety of ICC products and processes
•Develop deep understanding of the customer experience expectations through active participation in call calibration, coaching, feedback and call listening
•Foster a deep understanding of Processes and Procedures through active participation in skills analysis, training and self development
•Actively participate in cross functional activities to develop understanding of the entire customer journey to promote strong interdepartmental relationships driving ownership and accountability
•Demonstrate strong commitment to compliance and control. Be accountable for ensuring all complia...
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Sales Office Coordinator
My client is seeking a Sales Office Coordinator to join their existing, busy team. They are a thriving company and a leader within their field of expertise.
You will be from a Customer Service background and have strong communication skills. The role comprises mainly of liaising with customers and other departments within the business, so there is a strong need for you to be a quick learner.
The Role
The role involves:
** Dealing with sales enquiries.
** Using your product knowledge to carry out daily duties.
** Monitoring stock levels.
** Any administration duties as required.
** Adhering to company policies and procedures at all times.
Skills & Experience
** Previous Customer Service experience is essential.
** IT literacy including Word...
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Customer Service Director, Client Service Delivery Director
Warrington, Cheshire
Excellent Salary Negotiable + Full Benefits Package
We provide high quality accountancy services, tax advice&other support services to professional freelancers / self employed professionals.
We have over 9,000 clients across a range of industry sectors receiving principally limited company accountancy services, sole trader services&services to individuals working on an “umbrella” basis. The business is in a robust financial position&is currently growing strongly.
The Customer Service Director, Client Service Delivery Director will hold a statutory director role&will operate as part of the Main Board&Leadership Team&as the functional head of the customer services&operational teams within the busine...
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Management Accounts Assistant / Client Services Advisor- Market Leader
Warrington, Cheshire
Circa 22,000 holidays 23 days on appointment, 5% of basic salary contribution to pension, 4 x salary life assurance
We are a provider of accountancy, tax advice and support services to freelance contractors and individuals who work in business for themselves. We support people in their chosen way of working through our limited company, sole trader and umbrella company services.
We are currently recruiting for members of our Management Accounts Customer Services team to interpret, understand and manage complex management account queries and convey the outcome to the customer in a simplified, articulate manner.
Candidates will need to be able to demonstrate the following experience:
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Our client is a market leader in the financial services industry and is currently looking for a number of PPI Claims Handlers to strengthen their existing team. These roles will initially be on a temporary basis for a minimum of 3 months with a view to extending for the foreseeable future.
This role will include:
- Dealing with customer complaints regarding the mis-selling of payment protection insurance (PPI)
- Decision-making with regards to whether complaints should be upheld or rejected
- Managing a caseload effectively
- Where necessary liaising with the customer in relation to their complaint
- Adhering to internal complaint handling standards
Skills required for this role:
- An exceptional communicator
- Articulate and a quick learner
- Strong written communic...
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Our client is a market leader in the financial services industry and is currently looking for a number of PPI Claims Handlers to strengthen their existing team. These roles will initially be on a temporary basis for a minimum of 3 months with a view to extending for the foreseeable future.
This role will include:
- Dealing with customer complaints regarding the mis-selling of payment protection insurance (PPI)
- Decision-making with regards to whether complaints should be upheld or rejected
- Managing a caseload effectively
- Where necessary liaising with the customer in relation to their complaint
- Adhering to internal complaint handling standards
Skills required for this role:
- An exceptional communicator
- Articulate and a quick learner
- Strong written communic...
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A leader in the aerospace industry currently has four openings for a Customer Services Representative. Applications from graduates welcome.
Key Responsibilities
* Successful management of Customer relationships for third party spares orders
* Proactive and efficient communication with Customers to manage expectations and query resolution
* Proactively streamline processes with the production sites in order to meet customer requirements
Day to day duties
Customer Relationship Management
* Effective use of the Customer Portal including training customers on usage and dealing with request for quotations/orders outside of this process
* Order management (placement where appropriate, amendments, expediting, cancellation)
* Management of Customer order books including communicat...
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Service Operations Manager
£32,600 - £41,300 + excellent benefits
Near Milton Keynes
About the role
As manager of a nine-strong IT service management team, you39;ll oversee Service Desk, Incident Management, Change
Management, Release Management and Configuration Management for our client. It39;s an opportunity to design, implement and
enforce service management processes that deliver high quality customer service, by working with customers and other
teams.
About you
To join our client in this key senior role, you must have worked in service management and created policies, processes
and procedures before. You should also have led customer service or support teams, inspiring and developing staff, while
addressing poor performance. Your professional, authorita...
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